Delivery &  Returns

Your Pack Shipment

Packages are generally dispatched within 3 to 5 working days after receipt of payment and are shipped via our delivery partner. Tracking number will be provided for each order confirmation. Shipping fees include handling and packing fees as well as postage costs. We keep our shipping fees to a minimum so that you get more bang for your buck. If you spend above a certain amount, you will qualify for free delivery.

 

Type	Estimated time of Delivery	Pricing
		In Dhaka	Out of Dhaka
General	Within 3-5 working days	70 tk	150 tk
Same day	Within 72 hours	200

Should you have any questions on my order status or to report missing/damaged items. Please email to support@crocodilebd.com stating your order number with any questions regarding your order. We’ll get back to you as soon as we can within 3 working days.

Returns

You may request for an exchange or a refund within 7 days from the date of purchase. Order invoice must be presented for exchange or return. Please retain the invoice. Original product is required. Exchanged or returned product(s) must be in its new and original condition, original product packaging attached with its original tags and labels. CROCODILE (BD) LTD. reserves the rights to reject any exchange or return that do not fulfil the above stated requirement. CROCODILE (BD) LTD. reserves the right to amend this policy at any time.

Please submit a Return Order Request to us through email to  support@crocodilebd.com stating the reason of return with support photos if applicable. We will evaluate on your request and reply within 3 working days. If you are worried that this will violate the 7-day return policy, please be assured that your return request will stay valid as long as it was submitted within the 7-day period.

 

 

Exchange, Return, Refund Policy

Easy Exchange/Return* applies if not satisfied with Products** quality or size.

You have to notify us within 7-day after receiving the Products from the deliveryman.

CROCODILE (BD) LTD  appreciates every single time you trust us with your purchase. We love to provide you with an absolutely hassle-free shopping experience. We assure you that all Products sold on www.crocodilebd.com are brand new. In case the Products you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, you can exchange/return it within 7 days and we will solve your issue within next 7 working days (Outside Dhaka 10 days), after receiving your notification. You can have Refund as well.

** Any lingerie items cannot be exchanged or returned. Any item sold under any Sale/Discount offer cannot be exchanged or returned, items sold under any Sale/Discount offer can be exchanged or returned only if you received defective or damaged products

For Return or Exchange, please follow these steps

• With Order ID details and problem email us at support@crocodilebd,.com or contact us at +880 1309-050123 or +880 1404 406833 within 24 hour

• We will confirm the exchange/return request and will inform you about the pickup process.

• Please ensure that Products is in unused and original condition. Include all price tags, labels, original packing and invoice along with the Products.

Please note that, in case of any exchange or return issue, you need to contact us within 24 hours of receiving your delivery package. You have to notify us via mail or phone call and also you have to send us the product/s within 7 days.

 

We will bear the return delivery charge on –

• Size or Fit issue

• You received a defective Product

• You received a physically damaged Product

• You are unhappy with the Products quality

• The Product is different from description on the website

You will bear the return delivery charge on –

• If you change mind & cancel booking after the Products is already delivered

 

You can exchange the Products if:

• Size or Fit issue

• You received a defective Product

• You received a physically damaged Product

• You are unhappy with the Products quality

• The Product is different from description on the website

 

*Return can be occurred in two stages:

1. At the time of delivery

2. After receiving a delivery and if the product delivered is ‘Damaged’, ‘Defective’ or ‘Not as Described’

 

All items which can be resold are always eligible for exchange. Except the following

• Items that have been worn or washed

• Products which were sold as combos or in sets, are not eligible for return/replacement as individual items

• Products should not be used.

• Products must be in their original condition

• Items should be unused, unaltered, unsoiled Products with their original tags

• Item must be in the original packaging, in the original condition

• Fashion accessories can be exchanged only in case of not being happy with the Products Quality or if the Products is damaged or defective.

 

Refund Policy

Your money is 100% safe with us. Refunds are issued when

• If we are unable to deliver the ordered product/s.

• If we are unable to provide replacement

• After return if you want your money back

• If a different Products is delivered to you.

– Most refunds are fully refunded in 10-15 days after we receive the return package.

(Credit card payment return may take longer depending on Commercial Banks)

– If you pay us by any mobile wallet (i.e. bKash, Rocket, nagad, Bank account), then your money will be refunded in same account within 5-7 working days.

 

For Refund, please follow these steps

• Provide us with Order ID details, e-mail address on: support@crocodilebd.com

• We will confirm the Refund request and will inform you about the process.